Palm Pre/Pixi Unlock Instructions

 

Welcome to the DigitalUnlock Palm Pre/Pixi unlocker. Once you have installed the unlock application, it should only take a few minutes to complete the process.

 

The Palm Pre and Pixi unlocker is a direct unlocker . This means that it will unlock your device without requiring you to enter an unlock code. When the program completes, your phone is unlocked.

 

Screenshots in these instructions illustrate the process for the Palm Pre. The Palm Pixi unlocker is identical, except for images and the product name.

 

For more information, visit our Palm Pre unlocking or Palm Pixi unlocking sites.

 

Palm Pre/Pixi Unlock Instructions

Supported Models

Before you start

Unlock Steps for Windows

Unlock Steps for Mac OSX

 

 

Supported Models

 

  1. Palm Pre (GSM, any carrier)
  2. Palm Pre Plus (GSM, any carrier)
  3. Palm Pre 2 (GSM, any carrier)
  4. Palm Pixi (GSM, any carrier)
  5. Palm Pixi Plus (GSM, any carrier)

 

Before you start

 

You’ll need your USB cable:

 

 

Check that your device is GSM. Our program only works on GSM devices. GSM devices will have a SIM card slot in the battery case (see the top right in the below diagram):

 

 

 

Unlock Steps for Windows

 

  1. Download our unlocker installer from here:

 

Choose your device:

 

Pre Series:

 

Palm Pre

Palm Pre Plus

Palm Pre 2

 

Download

palm-pre-install.exe

Pixi Series:

 

Palm Pixi

Palm Pixi Plus

 

Download

palm-pixi-install.exe

 

        

 

  1. Double-click the palm-pre-install.exe or palm-pixi-install.exe installer from where you saved it.

 

  1. Follow the on-screen prompts to install the application.

 

 

 

  1. If you would like to unlock your phone now, leave the checkbox checked and click “Finish”.

 

 

 

  1. The unlocker program will launch and display the following screen:

 

 

 

  1. If you have purchased a registration code from our site, you may enter it in the box at the top of the screen. If you have not purchased a registration code, you may continue in trial mode or purchase one now:

 

Choose your device:

 

Purchase a Palm Pre unlock from digitalunlock.com

Purchase a Palm Pixi unlock from digitalunlock.com

 

 

  1. Click the “Unlock Phone” button to continue.

 

  1. Put your phone in recovery mode:

 

Need help with this step? Watch our YouTube video here:

http://www.youtube.com/watch?v=2N9gpq0cdb0

 

  1. Remove the USB cable from your phone.
  2. Remove the battery cover from the phone.
  1. Palm Pre/Pre Plus/Pre 2 : by pressing the small button at the bottom of the device and pulling the cover off.  You may need to slide a fingernail between the back cover and the front of the device to remove the cover. ( detailed instructions )
  2. Palm Pixi/Pixi Plus : by sliding your fingernail between the back cover and the front plate. ( detailed instructions )
  1. Remove the battery from battery compartment by pulling on the black tab at the top of the device and wait 5 seconds.
  2. Place the battery back in the phone.
  3. Hold the volume-up button (the button on the top of the left side) and insert the USB cable into the USB port on the phone and your PC.
  4. Keep holding the volume-up button until the recovery mode symbol appears.

 

  1. The program will run to completion and notify you that your unlock code has been removed:

 

 

 

 

Unlock Steps for Mac OSX

 

  1. Download our unlocker installer from here:

 

 

Palm Pre

Palm Pre Plus

Palm Pre 2

Palm Pixi

Palm Pixi Plus

 

Download palm-pre-pixi-unlock.dmg

        

 

  1. Double-click the palm-pre-pixi-unlock.dmg disk image from where you saved it.

 

  1. Double-click the NovacomInstaller.pkg to install the drivers to unlock your phone:

 

  1. Double-click the icon for the Palm Pre unlocker. The unlocker program will launch and display the following screen:

 

  1. If you have purchased a registration code from our site, you may enter it in the box at the top of the screen. If you have not purchased a registration code, you may continue in trial mode or purchase one now:

 

Choose your device:

 

Purchase a Palm Pre unlock from digitalunlock.com

Purchase a Palm Pixi unlock from digitalunlock.com

 

  1. Click the “Unlock Phone” button to continue.

 

  1. Put your phone in recovery mode:

 

Need help with this step? Watch our YouTube video here:

http://www.youtube.com/watch?v=2N9gpq0cdb0

 

  1. Remove the USB cable from your phone.
  2. Remove the battery cover from the phone.
  1. Palm Pre/Pre Plus/Pre 2 : by pressing the small button at the bottom of the device and pulling the cover off.  You may need to slide a fingernail between the back cover and the front of the device to remove the cover. ( detailed instructions )
  2. Palm Pixi/Pixi Plus : by sliding your fingernail between the back cover and the front plate. ( detailed instructions )
  1. Remove the battery from battery compartment by pulling on the black tab at the top of the device and wait 5 seconds.
  2. Place the battery back in the phone.
  3. Hold the volume-up button (the button on the top of the left side) while putting the USB cable back in.
  4. Keep holding the volume-up button until the recovery mode symbol appears.

 

  1. The program will run to completion and notify you that your unlock code has been removed: